FAQ

Real FAQ

Q: Can I really order any Paoletti or Shabat guitar through Pexi’s Custom Guitars?

A: Absolutely. If the builder makes it, we can source it for you.

Q: Do you ship everywhere in Finland?

A: Yes. EU destinations can be arranged individually upon request.

Q: Do you have guitars in stock?

A: Selected instruments are available in stock; others are ordered on demand.

Q: How do I place a custom order?

A: Contact us → confirm specifications → receive a quote → order confirmation → build → delivery.

Q: What about warranty?

A: All instruments include the manufacturer’s warranty. We assist with warranty matters if needed.

Q: What is the typical build time?

A: Build time varies depending on the brand and specifications. Estimated timelines are confirmed before order confirmation.

Q: What payment methods do you accept?

A: Secure payment methods are available at checkout, including card payments and financing options.

Q: Can I try a guitar before purchasing?

A: Yes — by appointment at our studio.

Q: Do you offer setup or adjustments?

A: Yes, tailored setup and adjustments can be arranged.

Q: What is your return policy?

A: 14 days for in-stock items in accordance with EU consumer law. Custom and factory-made instruments are non-returnable once production has started.

Q: Paoletti or Shabat — which should I choose?

A: Both offer exceptional craftsmanship and character. The choice depends on your tonal preference and aesthetic vision.

Fun FAQ

Q: Will I play better?

A: The right instrument inspires better playing — the rest is up to you.

Q: Are these guitars expensive?

A: They are handcrafted instruments built with care and precision. Quality always comes first.

Q: Can I sleep with my guitar?

A: We don’t judge.

Q: Will my partner approve?

A: A great instrument usually wins hearts.